Add the chat to BigCommerce
Your chatbot is one line of code. Copy yours from Install in your dashboard; it looks like this:
<script src="https://aichatfrontdesk.com/w.js" data-bot="YOUR-CHATBOT-ID" defer></script>
This platform's code box may refuse a script tag. If so, paste this JavaScript instead; it adds the same chat:
(function(){var s=document.createElement('script');s.src='https://aichatfrontdesk.com/w.js';s.setAttribute('data-bot','YOUR-CHATBOT-ID');s.defer=true;document.body.appendChild(s);})();
BigCommerce
- In your BigCommerce control panel, open Storefront → Script Manager and click Create a Script.
- Give it a name such as "Website chat". Set Placement to Footer and Location to All pages.
- Choose a Script category (for a chat widget, Functional fits). This is the category your cookie banner uses to allow or block it.
- Set Script Type to Script (the option where you enter the code yourself, not a URL) and paste the line, including its script tags. If BigCommerce rejects the tags, paste the JavaScript version shown above these steps instead.
- Click Save, then open your storefront in a private window to see the chat button.
Script Manager works with Stencil themes only. Its All pages option does not include checkout pages for every setup.
These steps are written from each platform's own help pages. Menu names change, and the guides have not been tested on a live site on every platform. If a step does not match what you see, use "Email it to my web person" in your dashboard.
Check it works
Open your website in a private window. The chat button sits in the bottom corner. Your dashboard's Today page shows "Installed" once the first visitor loads it.